Using Generative AI to Help in Customer Service

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Ok, before I begin, let me be absolutely clear. I do not think AI can replace customer support. I do think it can supplement and help customer support however, and I’d like to share an example of what this could look like. Imagine your service has a customer service form or email address. Typically, you type in your question, send it off, and wait. But what if you could provide an AI generated answer immediately while the person waits? At worse it doesn’t help. At best, it could be exactly what they need and the request could be terminated saving everyone time. Let’s consider an example of this. Setting up the AI/RAG System Let’s start with the most complex part, the AI/RAG... more →
Posted in: JavaScript Tagged with: , , , ,

Building a Generic RSS Parser Service with Cloudflare Workers

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About once every three months I’ll write a quick JavaScript demo and attempt to fetch someone’s RSS feed… and then remember that the vast majority of RSS feeds don’t specify a CORS header to allow remote scripts to load them. I know this – and yet I still tend to forget. I thought it would be kind of fun to build a serverless API via Cloudflare Workers to handle loading, parsing, and returning a RSS feed with CORS allowed. I figured this would be pretty easy, but I ran into a snag right away. Workers and NPM Modules # Cloudflare Workers is Node.js compatible… with some issues. Cloudflare has a documentation page on it addressing what you may run into, and for... more →
Posted in: JavaScript Tagged with: , , , , ,

Connecting Cloudflare Workers with Service Bindings

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I’ll warn you ahead of time and say this post isn’t too much more than what you can find in the documentation, but I wanted to see it work for myself so I had to setup a test locally. Cloudflare Service bindings are a way for one Worker to connect to another. That seems simple enough, but while it defines a "connection", that connection is completely internal to the Cloudflare environment. I.e., incredibly fast with much lower latency. Let’s consider a simple example. The Receiver # I began by creating a worker, named backworker, with just a simple message: export default { async fetch(request, env, ctx) { return new Response('Hello from Backworker'); },}; The Front... more →
Posted in: JavaScript Tagged with: , , , ,

Amap to Offer Free HD Map Service Solutions to Automakers – PR Newswire (press release)

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Amap to Offer Free HD Map Service Solutions to AutomakersPR Newswire (press release)It will also offer an augmented user experience compared with the previous version with support from the AI engine, multi-formats, multi-lingual cloud control and more. "Amap's mobile app is now the No.1 ranking smartphone map app in the industry with …and more » map app – Google News… more →
Posted in: Interactive Maps Tagged with: , , , , , , , ,